Has your Snapchat ever played pranks on you? You open it one morning and see that the app says you have a message, but to your surprise (and shock), there’s nothing. What’s wrong?
There are moments when it seems like the Snapchat message notification is acting rather weirdly. But really, why are we getting these misleading notifications?
We’re among the many puzzled users with one question: why the false alarm, Snapchat? Let’s explore the answer in the blog.
Why Does Snapchat Say i Have a Message When i Don’t?
We dug deep into this issue and found out apparently, it’s common on Snapchat. So, stop panicking for a while because there’s not much to worry about.
That said, there are some situations where this issue especially crops up. In fact, there are three major reasons why this might happen.
Reason 1: Weak internet connection
Alright, this is the most apparent explanation for why your Snapchat says you have a message when you don’t. Perhaps you’ve viewed the message already, but the notification came in late as your internet was acting up at the time. Thus, you can think that the user sent another message after getting the notification, even if this is not the case.
Fix: Confirm the availability of your internet connection
Remember, a shaky internet connection might lead to a lot of trouble. Not receiving a message when Snapchat clearly gave you a notification is just one of the downsides of terrible internet.
So, check the stability of your wifi or mobile data first thing. If one doesn’t work, switch to another and see if you get the message. If you can’t see the message still, probably we’re looking at the wrong reason, or you haven’t got a message.
Reason 2: It’s a small glitch
What does glitch truly mean? All it suggests is that there could be a little problem with your Snapchat account. Not to mention, it is only temporary, so relax.
Occasionally, a bug keeps you from viewing a message. There are two possible scenarios. You might have genuinely got a message, and the notification wasn’t a false alarm. All you need to do is wait for the message to go through.
However, there is another scenario when your account really raises a false alert owing to a problem, and there’s no message.
Fix: Give a shot to these three tips
There is no specific method to remove the glitches in a platform. If bugs are the problem, you can try the three simple tips to avoid them.
Tip 1: Update Snapchat
Updates usually include bug fixes, so they generally work.
Here’s how you update Snapchat:
Step 1: Search the Play Store or App Store for Snapchat.
Step 2: Navigate to the update button and give it a tap.
Once the app updates, return to Snapchat and see if you see a message from the user.
Tip 2: Clear the app cache
App cache may get in the way of a lot of issues, and cleaning it out could be the answer you need.
Here’s how you clean your app cache for Snapchat:
Step 1: Open the Settings menu on your device.
Step 2: Select Apps and go to Manage apps.
Step 3: Move to Snapchat and choose Clear Data.
Step 4: Select Clear cache and tap on ok to confirm.
Tip 3: Reinstall the Snapchat app
You may uninstall the latest Snapchat version from the Play Store after uninstalling it. Reinstalling the application will immediately update it to the most recent version, so you can skip Tip 1 and try this one instead.
Here’s how you can uninstall Snapchat:
Step 1: Find Snapchat on your device.
Step 2: Tap and hold the app for a menu to appear.
Step 3: Do you see the uninstall button at the top? Tap on it and confirm the action.
You are good to go. Now, just reinstall the app and see if the issue is fixed.
Reason 3: Server crash
So, you’ve found that the problem is bigger than a glitch? Also, it probably has to do with breakdowns and failures.
Has Snapchat had a server downtime? Indeed, it is a problem because the server most likely crashed after you got the notification but before receiving the message.
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