With its ephemeral nature and playful feature, Snapchat has never left people’s minds since its debut. The app has always been a dynamic platform for communication, whether you want to share unfiltered snaps or private moments with your friends. The application prioritizes friendship and provides several opportunities for connecting with users. What happens, though, if you encounter a significant obstacle in reaching out to a long-lost friend?
Suppose your friend has added you, and now it’s your turn to add them back, but suddenly the app goes, “Sorry we could not find.”
Technically, Snapchat hasn’t been able to find your friend’s username. Although it seems to be a bug, we will be working to delve more into this issue. We’ll also look into the potential causes of your inability to add your friends back in this blog.
Why Can’t I Add My Friend Back on Snapchat? When i Try to Add Them, it Says “Sorry, We Could Not Find”?
Navigating the digital landscape of social media apps like Snapchat can sometimes lead to sudden obstacles, and we must be ready to face them. Now, the question is whether this error is due to technical glitches, misspelled usernames, or if there’s more to this problem. Let’s discuss the possible reasons below.
Reason 1: They have changed their username
Snapchat, which is known for its timed messaging, has a special username search feature that enables users to look up people they know. Each individual on the app receives a unique username via which people find them.
However, nowadays, people enjoy changing usernames on any platform, and Snapchat is no exception. Consequently, one possible explanation for the message “Sorry, we could not find” on your Snapchat might be that your friend has changed their username.
You are not unaware of this change because the app doesn’t send any alerts to draw attention to it. So, you remain unaware of the changes, and hence this error makes its way onto the app. Try contacting your friend via other social media platforms and calling them to ask for their new username to solve the issue.
Reason 2: They have deactivated/deleted their Snapchat account
Have you sat back and thought perhaps the unexpected error has occurred because your friend has deactivated or deleted their Snapchat account? Nowadays, going through a digital detox is usual for all of us, and the timing might occasionally be abrupt.
One day, your buddy could be excited to add you and other Snapchat users, but they might delete or deactivate their account the next. You must recognize the telltale signs of their absence and figure out whether they have deleted or deactivated their account. Remember, you will constantly face this error in their absence on Snapchat while trying to add them back.
Reason 3: They have blocked you on Snapchat
Did something happen with your friend that might have triggered them recently? It appears that they have blocked you, which may significantly contribute to the issue.
Snapchat has always been a pretty user-friendly app that gives users complete control over who they can block. Thus, it’s smart to manage your online presence and establish boundaries where you think they’re necessary.
We all know that the blocking function operates secretly, and you can only pick up on a few hints to understand whether it has taken place. However, this error message can be treated as a subtle indication that the person has blocked you, and hence you can’t add your friend back.
Reason 4: Technical glitches
Our online interactions might suffer from technical errors when using applications like Snapchat. Recently, many users found the “Sorry, we could not find” error while trying to add friends back on Snapchat, and technical glitches can be blamed.
You should restart your phone after briefly signing out of the app. Close the app for a bit, then log back in to ensure everything works as it should.
Multiple things can trigger technical glitches, and severe downtime is one part of it. If that’s the case, well, nothing you do can reverse the problem except that you wait it out until the app is working smoothly again. At times, new Snapchat updates can trigger this error too. However, you must be patient when it happens and wait until the app resumes working normally.
Contact the Snapchat team for assistance if the problem still exists even after long waiting and you suspect a bug is to blame for the mistake. They are better equipped to handle it than we are.
The guidelines we provide below will be useful if you are unfamiliar with the steps for contacting the support team.
Steps to contact the Snapchat support team:
Step 1: Launch Snapchat on your phone.
Step 2: Tap the profile icon in the screen’s upper left corner.
Step 3: Click on the Gear icon to head to your Settings page.
Step 4: Move down until you see the Feedback section and tap the I spotted a bug option.
Step 5: Tap the Search option and tell them what happened in detail.
Step 6: You can add attachments if you want.
Step 7: Next, click on Choose a Topic, click on Searching for Friends, and submit the request.
Note the support team will contact you when they find what has been triggering this error. Likewise, you can also make use of the I have a suggestion option under Feedback, or I need help under the Support section to contact the support team.
Closing thoughts
Snapchat has simplified friend interactions and made it easy to keep in touch. However, unexpected issues will likely arise and prevent us from adding them back to the platform.
We recommend exploring probable causes for it instead of worrying about this basic inaccuracy. Check out the various causes listed in the sections above, then figure out how to fix them. If you have more questions, drop them down below.
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