We’ve all been occasionally completely hooked on a WhatsApp voice call, chatting away the weekend. Naturally, we receive some normal phone calls between the hours that go by.
Now, you can always receive a regular call while on a WhatsApp call. However, there are times when it seems like the universe is against you, and you just can’t receive it for some reason.
Why is it that a normal call cannot connect when you are engaged in a voice call on WhatsApp? In this blog, we will solve this mystery which has put many of us in a state of uncertainty. So, have a seat, and let’s explore the answer right away.
Why can’t I receive a normal call when I’m on a Whatsapp voice call?
Okay, so just to let you know, when on a WhatsApp voice call, you may still receive regular calls. You will always receive the on-screen call alert on your cell phone.
Before proceeding, please read the step-by-step tutorial until the end, as we will discuss how to make a voice call on WhatsApp.
Here’s how you make a voice call on WhatsApp:
Step 1: Open the WhatsApp app on your device.
Step 2: Navigate to the chat window of the target person.
Alternatively, use the Search icon at the top of the screen to search for the person you wish to call.
Step 3: Next, please tap on the chat once to open it.
Step 4: The Dialer Icon is right next to the camera icon at the top of the chat. Give it a tap.
If the person on the other end is online or at least connected to the internet, the call will connect instantly and begin to ring.
Have you noticed the on-screen notification on the WhatsApp call whenever someone gives you a normal call, as we mentioned? We bet you did.
The ongoing WhatsApp call is unaffected by the incoming regular call. Whether you want to end the WhatsApp voice call and resume the regular call is entirely up to you.
As per WhatsApp, if a call comes from outside the app, you can take the call during a voice call on the app. It implies taking the incoming call, ending the one you’re on, and moving on.
You also have the option to reject it, which would end the incoming call and keep the WhatsApp voice call.
Note that your WhatsApp call will automatically go on hold as soon as you answer the regular one. Thus, something is wrong if you are unable to accept a regular call while on a WhatsApp voice call. We have included every potential cause along with the suitable fixes below. So, please check it out.
Reason 1: Trouble with Device Compatibility
Voice calls on WhatsApp, and regular phone calls should normally be easy for you to manage. If you cannot accept calls at any time, please confirm that your device is compatible with this feature.
Likely, your smartphone can’t manage two calls at once. If this is the case, handling regular calls while being on a WhatsApp voice call could be difficult. Getting a phone free of compatibility problems is the only way to make this work so you can take calls without any problems.
Reason 2: No Software Update or Outdated WhatsApp
While not updating your device might not directly affect your calls, you should always look for updates. Also, how much time has passed since you last updated WhatsApp?
You shouldn’t overlook the numerous bug fixes that WhatsApp upgrades provide. Make sure you update the app so that managing several calls at once is not a hassle.
Reason 3: Unstable Internet Connection
Imagine being on a WhatsApp voice call that stops abruptly every time you receive regular calls. We will discuss this situation here.
If that’s the issue, you need to make sure your internet connection is stable. Without the internet, your WhatsApp voice call won’t be possible.
You need the internet for it to work, and we’re sure all of you here know it already. Therefore, your voice call will begin reconnecting if, for some reason, your internet was unreliable when you got your regular call. It might end after a while, or the person on the other end might end the call.
If you think your internet is the problem, it’s time to check it. Test your cellular data plan and your Wi-Fi to guarantee a reliable and powerful internet connection. If you’ve been using mobile data, try switching to Wi-Fi or vice versa and see if the issue goes away.
Bonus fix: Restart your Phone before Receiving Calls
We believe some of you can benefit from this fix, even if it sounds ridiculous to others. Occasionally, the issue may not be technical in nature, in which case attempting the solutions covered in the above sections might not work.
If this is the case, a little bug or malfunction on your smartphone might be the only issue preventing you from getting regular calls. Your phone may be slow, which might be the root of the problem.
Therefore, if the issue persists, make sure to restart your phone. Try using this approach to see whether the issue is resolved.
And that’s a Wrap
That’s it, fellow WhatsApp users; we’re here to wrap up the discussion. We spoke about the reasons why we can’t receive a normal call when using WhatsApp voice calls.
Although this shouldn’t be an issue, a few users have voiced their complaints. Therefore, we’ve listed what you should know and the necessary fixes. Please check them in each of the previous sections and tell us whether they work in your favor.
Do you want us to answer any other questions you may have? Please feel free to ask any questions in the comments; we’re happy to answer them. Also, we frequently add fascinating tech-related tips and tricks to our website, so you can check them out if you’re interested.
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